After you book your reservation either by phone call, email or through our website, one of our staff will email you a confirmation. Please review your confirmation for accuracy. Additionally, automated reminder confirmations will be emailed 14 days, 7 days and 1 day prior to service.  Should you not receive a confirmation please call us directly at (714) 841 7115 or contact us through our contact form.

Under normal circumstances our cancellation policy is as follows:

Limousine reservations require a 14-day cancellation notice.  If client cancels with a 14 day or more notice, no deposits or fees will be charged.  If a client cancels with a 7 – 13 day notice, 50% of the contracted fare will be charged. If client cancels with less than a 7 day notice, the full contracted fare will be due and payable.

Sedan & SUV service requires a 3-hour notice for changes/cancellations.

However, due to COVID 19 and the unpredictability of one’s health, travel restrictions, local, state or federal guidelines, we are waiving all cancellation fees.  We do ask that you please cancel prior to the car/driver being dispatched which is usually 1.5 hours ahead of scheduled pick up time.

Our current fleet consists of sedans to accommodate up to 3 passengers, SUV’s to accommodate up to 7 passengers and limousines to accommodate up to 12 passengers.  We use late model vehicles and our fleet is comprised of Cadillac and Lincoln vehicles.

We also have a network of affiliates that we partner with should you need larger shuttle vehicles or full-size coaches.

We accept cash, Visa, Mastercard and American Express.  A credit card is required for all bookings even if choosing to pay by cash on the day of service.

Unlike most transportation companies, we do not charge your card ahead of time. Instead, we will authorize it, but final charges will not be placed until service has been provided.

For reservations that are reserved on an hourly basis, there is an hourly minimum. Limousines have a 3-hour minimum for Sunday – Friday after 2:00pm. Friday and Saturday after 5:00 pm, there is a 5-hour minimum. For Saturday daytime, there is a 3-hour minimum that ends at 5:00 pm. 

That being said, we do try accommodate everyone’s needs. So please feel free to contact us if the service you need doesn’t conform to our guidelines and we will try to accommodate.

Shooting Star uses state of the art driver / passenger communication. You will receive automated texts directly on your mobile phone with detailed car/driver status as well as driver tracking.  We understand our customers want up to the minute information.  When will the chauffeur arrive? Who is the driver and what is his/her phone #?   What vehicle should I expect?  All that information is provided directly to you, the passenger, in real time.

There are 2 ways to get picked up at the airports. You can collect your bags and then call for a curbside pickup when ready. The driver will then pull up curbside and assist you and your bags into the vehicle.

The other option is we meet you inside the terminal (additional fees may apply), usually at the baggage claim area for domestic flights and outside of customs/immigrations for International flights.  The driver will have a sign with your last name. If for any reason you cannot locate your driver please call our office directly and we will make sure you and your driver are connected.

Our sophisticated software allows our team to monitor your flight and adjust your reservation accordingly via FAA tracking software. However, should you change flights please be sure to advise our staff with new flight information.

Our reservation rate includes wait times at the airport.  We allow 30 minutes on domestic flights to get from plane to vehicle and 1 hour of waiting time on International flights to get from plane to vehicle.  Should you require more time, it is not a problem, but you will be billed in 15-minute increments at the hourly rate for your specific type vehicle for anything over the built-in time.

Waiting fees will also apply when a pick up is scheduled and the car/driver is required to wait more than 15 minutes for client readiness.